Seasonal Guide / Information Officer

ABOUT THE POSITION

Visitor Services of the Office of Public Works currently seek enthusiastic people to join their dedicated Guide Teams at National Monument/National Historic Property Sites under their remit. This competition will be used to fill a range of temporary/seasonal posts over the next year. The duration of seasonal employment may vary, depending on the local operational requirements. The hours, commencement dates and completion dates of the season may also vary for the same reasons.

The role of the Seasonal Guide / Information Officer will include:
 Protection of the Site
 Supervising and controlling visitors so as to maintain order and prevent interference with the site
 Ensuring that any rules for visitors are observed
 Being responsible for security and safety at the site
 Visitor Reception & related duties
 Welcoming visitors to the site
 Introducing visitors to the site and its facilities
 Administering admission tickets and receipts
 Selling literature, postcards and posters
 Counting money and reconciling receipts
 Counting stock

Keeping reception area and other site facilities clean and tidy
 Operating audio visual or other appropriate equipment
 Dealing with enquiries about the area and its visitor facilities
 Dealing with phone enquiries
 Handling bookings for the site
 Promotion and interpretation of the Site
 Familiarisation with all aspects of the importance and story of the site
 Developing own tour commentary in conjunction with supervisor and other guides
 Giving guided tours
 Adapting a guided tour to suit a particular group
 Conducting guided tours through Irish or other languages, where applicable
 Event Management
 Dealing with detailed enquiries about particular features of the site
 Outdoor duties to include but not limited to Park Stewarding
 Invigilating duties.

In addition, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Aspects of this role may be physically demanding therefore a reasonable level of general fitness is required.

CONDITIONS OF SERVICE

General Information for Employment as a Seasonal Guide / Information Officer

1. Rate of Pay
   Candidates should note that entry will be at the minimum point of the Guide scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government policy (€12.45 – €20.39 per hour)
2. Working Week
   Full time seasonal guides, unless otherwise indicated, are required to work on a roster (five days over seven days per week including weekends and public holidays). Flexibility in attendance is required, including evening attendance as and when required
3. Sunday Pay
   Time + Time for hours actually worked.
4. Annual Leave Entitlement
   Seasonal Guide / Information Officer will have their annual leave allowance determined by a pro-rata amount of the 25-
   day maximum which is the full year allowance. Because of the seasonal nature of the position, certain restrictions may apply to when Guides take leave during their seasonal employment. Where applicable, pay in lieu of leave is paid at the end of the working period.
5. Sick Pay
   Sick leave will be paid in accordance with the Public Service Sick Leave Scheme. The regulations are contained in Statutory Instrument (S.I.) No 124 of 2014 and Amended Regulations 2015 SI 384 of 2015, a copy of which is available at http://www.irishstatutebook.ie/eli/2014/si/12 4/made/en/pdf
   https://hr.per.gov.ie/Sick-LeaveAmendment-Regulations-2015-SI-384-of2015.pdf
6. Hours of Attendance
   Hours are not fixed and can vary from site to site. The actual hours of attendance will be arranged according to local management requirements during the period of your employment.

Please note that offers of temporary employment will only be made to successful candidates on foot of this competition.

Interested applicants should have:

• Heritage awareness
• Relevant work experience
• Good communication skills
• Good team working ability
• Fluency in Irish for Gaeltacht Sites

Click Apply Now to visit the OPW careers page for more information

Applications must be submitted through www.heritageireland.ie and queries regarding the applications process should be directed to guiderecruitment@opw.ie