Join Optimum Results Ltd, a leading international training and consultancy company with a legacy of 27+ years of excellence. Our unwavering commitment to elevating businesses through innovative Management and Staff Skills Development has solidified us as global leaders. We craft tailored training programs that transcend expectations, fuelling professional advancement and organisational success. Adding to our prowess, we also have our own cutting-edge cloud-based learning platform which helps companies revolutionise their staff training, www.seamscloud.com.

As we continue to expand, we are seeking a Client Account Administrator to join our dynamic team.

As Client Account Administrator you will play a fundamental role in two key areas:

• Co-ordination, management, and administration of all training programmes: whereby you will manage all admin duties for current training programme and relationships with clients to ensure the smooth running of all online and onsite daily training programmes.
• Achieving our growth objectives and customer acquisition through new business development.

We are a ‘Care Value’ organisation, with a culture of talent development where we constantly create opportunities for you to learn, grow and feel empowered to realise your full potential and develop your career.

This position could be suited to a graduate (or graduated in the past 4 years), but is not essential. The successful graduate will be given a mentor and guidance to allow them to learn and grow within the role and business.

What You’ll Do: A Client Account Administrator will be responsible for:

Training Program Coordination:

• Collaborate with the Training Programme Director to comprehend and align with client requirements for each Training Programme.
• Oversee the seamless execution of both online and classroom Training Programmes.
• Manage administrative tasks for ongoing training initiatives, including maintaining the “Training Programmes Calendar” and coordinating trainer schedules.
• Facilitate communication between trainers and clients, ensuring efficient correspondence and timely delivery of materials.
• Support participants and clients via our Help Desk service, ensuring a smooth training experience.
• Contribute to client review meetings, showcasing dedication to exceptional service.

Business Development:

• Source potential clients and sales leads working in conjunction with our marketing department which includes inbound lead follow-up and outbound cold calls and direct marketing campaigns.
• Research accounts, identify key players and generate interest maintain.
• Manage, maintain and update the customer database, ensuring accurate and up-to-date information.
• Collaborate with the marketing department to develop relevant marketing materials.

Sales Support and Documentation:

• Follow up on proposals and document interactions in CRM system to drive sales closure.
• Assist in compiling detailed, innovative proposals, reflecting a thorough understanding of client needs.
• Contribute to the compilation of comprehensive Tender Response Documents.
• Collaborate closely with the line manager to ensure proposals and responses meet high standards of quality and accuracy.

Role Requirements:·

• Relevant Experience: A proven track record (ideally 2 – 3 years) in roles encompassing office
• administration and project management.
• Administrative Expertise: Proficient in Administration and Project Management.
• Communication Proficiency: Strong verbal and written communication skills.
• Effective Multitasking: Skilful at multitasking and exceptional organizational skills.
• Business Development: New business development & customer acquisition experience.
• Training Services Exposure: Familiarity with training services an advantage (not required).
• Initiative and Innovation: Proactive, idea-driven, and independent initiative.
• Professional Demeanour: Presents a professional and friendly manner.
• Collaborative Team Player: Strong teamwork and ability to work independently.
• Time Management: Excellent time-management and organizational skills.
• Microsoft Office Proficiency: Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.

Personal Qualities:

• Collaborative Team Player: Effective in both team and independent settings.
• Keen Eye for Detail: Meticulous and thorough.
• Commitment to Excellence: Consistently delivers high-quality work.
• Deadline Oriented: Reliable with time-sensitive tasks and deadlines.
• Masterful Time Management: Skilfully handles multiple tasks at once.
• Ambitious Innovator: Forward-thinking and creative problem solver.
• Confident and Professional: Poised and respectful in all interactions.
• Unwavering Dedication: Committed and dedicated to success.

Benefits:

•Flexibility: Flexible working hours and flexible breaks.

•Hybrid Working: Available post-probation.

•Values-Driven: Embrace a ‘Care Value’ culture.

•Performance Bonuses: Quarterly performance-based bonus.

•Convenient Parking: On-site parking facilities.

•Growth Pathways: Internal promotions and skill-enhancing programs.

•Learning & Development: Diverse development opportunities

•Recreational Activities: Team and recreational activities.

Additional Perks: Smart/casual dress code, early finish time on Fridays and kitchen facilities.

Optimum Results is an equal opportunities employer and values diversity in our workforce.

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Division: Corporate Services

Updated: April 2023

Reports to: Respective Function manager

Grade: Level C

Status: Full Time, Permanent

No. of Positions: 4

Ref: 01-23

Location: Santry, Dublin/hybrid

Job Overview

Working as part of the administration team Corporate Services Administrators may contribute to the support of the Facilities; Quality and Risk; Marketing and Communications; Legal and Compliance / Records Management, or wider Corporate Service functions to ensure the smooth operation of the overall Division. The Corporate Services function has undergone a recent restructure, and the specific reporting lines and areas of responsibility will be agreed with the successful candidate(s) identified through this selection process in due course.

Key Tasks and Responsibilities

• Provide effective administrative support to the relevant Corporate Services teams in all aspects of their work within the wider Corporate Services function. 
• Support, where possible the development and implementation of the various strategic projects within the pillars relevant to the Corporate Services Division.
• Support the planning and coordination of events within strict timelines.
• Attend, on occasion, public/media events in line with NSAI’s communications plan.
• Compile and prepare reporting material for quarterly reports and departmental meetings.
• Monitor all relevant correspondence and maintain relevant registers to ensure queries and action items are addressed in a timely manner.
• Assist with the facilitation of the NSAI Health and Safety committee ensuring all administrative tasks are completed within required timelines.
• Maintain various health & safety processes, procedures and supporting documentation.
• Provide support to colleagues operating NSAI’s complaints and appeals procedure.
• Ensure relevant quality management procedures are uploaded and maintained on NSAI’s in-house Q-Pulse database.
• Ensure relevant governance, compliance and reporting information requirements are maintained on NSAI website and other media as required.
• Raise Purchase Requisitions/Purchase Orders as required, and ensure follow-up where necessary with Finance Unit staff, vendors/sub-contractors etc. 
• Attend departmental meetings as needed and record minutes ensuring all action items arising from these meetings are followed up on. 
• Assist with projects related to the effective operation of the Corporate Services function.
• Maintain, monitor and update the various databases and shared document repositories used by the Division.
• Any other administration duties as required.

*Please note, a number of posts will be filled within the Corporate Services Division by way of this competition. Successful candidates may be placed in one of the following posts: 

• Facilities Administrator – Level C 
• Records Management Administrator – Level C 
• Marketing & Communications Administrator – Level C
• Board Secretariat Administrator – Level C 

Please note, a panel of candidates deemed appointable may be formed on foot of this competition, and additional candidates may be drawn down from same to fill consequential vacancies arising within NSAI.

Qualifications and Experience

Essential

• Minimum of 3 years’ experience in an administration role. 
• Understanding of project management principles underpinned by relevant experience at administrator level in delivering objectives in a busy corporate environment.
• Strong time management, organisational skills and multi-tasking skills.
• Proven ability to work with staff and managers at all levels, as well as external vendors and subcontractors.

Desirable

• 3rd level qualification in a relevant field.
• Strong knowledge of business information systems.
• Working knowledge of quality management principles and systems
• Experience working with databases or web-based applications with a high level of attention to detail. 

Technical Competencies

• Computer literate with a high-level knowledge of PC packages, i.e. Outlook, MS Teams, Word, Excel, PowerPoint and other administrative software systems
• Experience of building relationships and networks and communicating with various departments within the organisation.
• Strong IT, reporting and presentation skills.
• Ability to relate well (verbally & written) with both internal and external stakeholders and to work as part of a diverse team.

Core Competencies

• Excellent communication, influencing and interpersonal skills.
• Ability to manage high workloads and conflicting priorities.
• Collaborative working style with a strong emphasis on flexibility and teamwork.
• The ability to work on own initiative using sound judgement, discretion and have a common-sense approach to dealing with issues. 
• Proven ability to work as part of a team.

Principal Conditions of Service Remuneration: Level C Contributory Pay Scale: €27,564 (Min), €53,196 (Max), €54,931 (LSI1)*, €56,679 (LSI2)*.Level C

Non-Contributory Pay Scale: €26,296 (Min), €50,672 (Max), €52,304 (LSI1)*, €53,945 (LSI2)*(only applicable for relevant category of Civil/Public Servants).

*Please note this increment is applicable after 3 years’ service on the previous point All appointments are made in accordance with Department of Finance and Public Expenditure and Reform guidelines.

Salary implications for existing Civil/Public servants should be queried with HR Unit, NSAI.

Starting Salary
Candidates should note that entry will be at the first point of the appropriate scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government pay policy.

Duties of the Post
The duties and responsibilities set out in this job description are indicative of responsibilities related to this role. As with all posts, the nature of NSAI business is evolving and flexibility is required to adapt to changing business needs.

Annual Leave
Annual Leave 23 working days rising to 24 days after 5 years, 25 days after 10 years, 26 days after 12 years and 27 days after 14 years. This leave is exclusive of Public Holidays.

Hours of Attendance
Hours of attendance will be fixed from time to time but will amount to not less than 35 hours net Monday to Friday per week. No additional payment will be made for extra attendance as the rate of remuneration payable covers any exceptional extra attendance liability that may arise from time to time.

Tenure
The appointment will be on a full-time permanent basis. The appointee must serve a probationary period, which lasts for 12 months. Should the appointee’s service be satisfactory with regards to health, conduct, and efficiency generally during the probationary period, the appointee, on completion of the period will be finally appointed. Should the appointee’s services be unsatisfactory, the appointment may be terminated at any time during the period.

Location
This position will be based at NSAI Santry, Northwood with hybrid working option available.

Confidentiality and Conflict of Interest
Employees are prohibited from having any personal or financial interest in any industry that NSAI certifies from the date of appointment with the NSAI. Employees are prohibited from disclosing any information in relation to the business of any person obtained in his/her capacity as an officer of the NSAI.

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Employer: The Pensions Authority

Level: Clerical Officer (Standard Scale)

Posts: The Authority is seeking to establish a CO panel as part of this recruitment process from which any permanent or temporary CO posts in the Authority which arise during the lifetime of this panel may be filled.

Tenure: Permanent and temporary (subject to satisfactory completion of probation)

Location: Verschoyle House, 28-30 Lower Mount Street, Dublin 2

The Pensions Authority currently operates a hybrid work model (HWM). The HWM requires all employees to attend the office for a minimum of one day per week.

Please note the Authority’s HWM is subject to change in line with Government guidelines and the Authority’s business needs.

Closing date: 12 noon on Tuesday 23 May 2023

The Pensions Authority
The Pensions Authority is a statutory body established under the Pensions Act 1990. The Authority supervises compliance with the Pensions Act by scheme trustees, Personal Retirement Saving Account (PRSA) providers, Registered Administrators and employers. Occupational pension schemes and PRSAs have between them over €115 billion in assets. Additionally the Authority is responsible for advising the Minister for Social Protection on pension matters generally.

Further information about the Authority and the work we do can be found on our website www.pensionsauthority.ie

Working at the Pensions Authority
The Authority is an equal opportunities employer. Our employees come from varied professional backgrounds in both the private and public sector and include actuaries, lawyers, accountants, regulatory specialists, data analysts, qualified financial advisors, pension administrators, investment specialists, customer service support, and software and hardware engineers.

A career in the Authority will give you a unique opportunity to work in pensions regulation and to develop your potential while contributing to the Authority’s vision of achieving a pensions landscape which encourages pensions savings by being secure, well managed and understandable.

Day-to-day work of the Authority
The day-to-day work of the Authority is carried out by our 90 employees working together in eight Units as follows:

• Supervision and Enforcement,
• Technical,
• Policy,
• Legal,
• Data,
• IT,
• Programme Management Office,
• Operations.

Further information about the work of each Unit can be found on our website in the organisational structure section.

Career development
Through our continuous learning and development programme, we provide employees with the opportunity to develop the skills and knowledge required to efficiently and effectively carryout their roles to serve the public interest. The Authority is committed to investing in the expertise of our employees so they can progress their careers in our organisation and beyond.

Each Unit works collaboratively and plays an important role in delivering the Authority’s objectives. In the delivery of our objectives there are various cross-Unit projects and business as usual activities underway at any one time in a variety of areas such as supervision; compliance and enforcement activity; data management and analysis; policy development; providing legal and technical advice; IT systems development; HR; finance; procurement andcommunications. Employees have the opportunity to input into and influence how the Authority does its work. These activities enable employees to gain an array of experiences from across the organisation.

Benefits of Working at the Pensions Authority
Our modern city centre office, located on Lower Mount Street, Dublin 2, is easily accessible by DART, Luas and many bus routes. Whilst employees are contracted to work in our Dublin 2 office, employees can currently avail of our hybrid working arrangement. Our hybrid working policy requires employees to attend the office for a minimum of one day per week and is subject to change in line with Government guidelines and the business needs of the Authority.

All employees must work from the territory and jurisdiction of Ireland while working remotely with the Authority.

Below are just some of the benefits that the Authority has to offer:

• public sector pay rates, pension benefits and annual leave entitlements;
• dynamic work environment;
• career progression opportunities;
• personal development opportunities through employer-sponsored academic education, paid study leave, and extensive in-house training and development programmes;
• flexible working hours and the potential to accrue flexi leave for those operating at CO, EO and HEO grades;
• tax saver tickets, Bike-to-Work Scheme and bike storage onsite;
• wellbeing initiatives: lunch and learn sessions on popular topics, mindfulness classes, mental health awareness talks, provision of fresh fruit daily, subsidised pilates classes, health initiatives, employee networking initiatives, confidential employee assistance programme; and
• an active and inclusive social committee hosting varied activities.

The Role of the Clerical Officer:
The duties of the Clerical Officer involve clerical and administration tasks and may vary depending on the nature of work carried out by the assigned operating Unit. The Clerical Officer will normally report to an Executive Officer.

Responsibilities of the post
The main duties and responsibilities of this role include:

• General clerical duties – typing, filing, photocopying, inputting data, handling/dealing with correspondence, answering/making phone calls etc.;
• Supporting line managers and colleagues;
• Processing, auditing and examination of various documentation;
• Managing high volumes of data input and validation;
• Dealing with the public/customers (internal and external) e.g. responding to queries and providing information in a professional and courteous manner, in person, on the telephone and via e-mail;
• Use of Information Technology e.g. word processing, spreadsheets, database, e-mail and internet;
• Providing secretarial support for meetings and taking minutes when required;
• Maintaining complete and accurate files and records, for example, by using the Authority’s data system or other filing systems that are in place;
• Providing reception cover e.g. operating the switchboard, answering and directing calls, greeting visitors, logging post/cheques etc.;
• Supporting supervisors and colleagues as required;
• Working as part of a team to deliver high quality services;
• Completing routine accounts work;
• Complying with any duties that may be assigned from time to time by the relevant Unit Head.

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

General conditions of employment Pay
Entry will be at the minimum (first point) of the Clerical Officer (Standard) Scale, which is €27,132 for persons appointed on or after 6 April 1995. The salary scale for the position, as per Circular 02/2023 is as follows:

For persons appointed to the public service after 6 April 1995: €27,132, €28,838, €29,271, €30,117, €31,365, €32,611, €33,856, €34,763, €35,791, €36,985, €37,825, €39,007, €40,181, €42,014, €43,454 (LSI-1), €44,115 (LSI-2) Long service increments may be payable after 3 (LSI-1) and 6 (LSI-2) years’ satisfactory service at the maximum of the scale.

Increments are normally awarded annually subject to satisfactory performance; however, payment of increments and/or the rate of remuneration may be adjusted from time to time inline with Government pay policy.

Tenure
In the event of appointment to a permanent or temporary position with the Authority the appointee must serve a probationary period, which normally will last for nine months. If at any time during this period it appears that the appointee would not be suitable for final appointment the probation will be terminated.

Panel
As part of this recruitment process, the Authority may establish a panel of successful candidates in order of merit. Any panel created will expire after a designated period from its establishment (usually nine months), or when it has been exhausted, whichever is sooner. The Authority may decide that only a certain number of candidates will be placed on any such panel. Qualification and placement on a panel is not a guarantee of appointment to a position. Candidates not appointed at the expiry of the panel will have no claim to a position thereafter because of having been on the panel.

More detailed information regarding establishment of a panel (if any), duration of any such panel and placement on the panel will be provided to successful candidates.

If you are placed on a panel, and are subsequently offered an assignment, you must be available to take up the post as offered. Vacancies may need to be filled with immediate effect; therefore if you are not contactable, the Authority will immediately move on to the next available candidate. Candidates who wish to be considered for positions which may arise must be available for the full duration of the contract offered. Extended holiday plans during this period may affect your possible assignment.

Hours of attendance
Hours of attendance will be fixed from time to time but will amount, on average, to not less than 43 hours and 15 minutes gross or 35 hours net per week. Normal working hours are from 09.00 to 17.00 Monday to Friday, including lunch.

The Authority operates a flexible working hours system, which allows certain employees within prescribed limits, to avail of a more flexible system of attendance to enable them to manage their time and attendance.

Where extra attendance is necessary, payment or time off in lieu may be allowed in accordance with the normal regulations for the grade. Please note that hours of attendance may be subject to change from time to time in line with Government/local policy and practices.

Annual leave
The annual leave allowance for the position of Clerical Officer is 22 working days per year, rising to 23 after five years’ service at the grade and 24 after 10 years’ service at the grade. This allowance is subject to the usual conditions regarding the granting of annual leave in the Civil Service, is based on a five day week and is exclusive of the usual public holidays.

Closing date
The closing date and time for receipt of applications is 12 noon on Tuesday 23 May 2023.

If you do not receive an acknowledgment of receipt of your application within three working days of the closing date, please contact PensionsAuthority@cpl.ie. Please note the requirement above relating to the email subject heading.

It is the Authority’s strict policy that applications will not be accepted after the closing time.

Note: If you are an EU/EEA/UK national, you will be asked to show proof of right to work in Ireland. If you are a non-EU/EEA/UK national, you will require a current and valid work visa for the Republic of Ireland. Remote working outside of the territory and jurisdiction of Ireland will not be facilitated except for employees residing in Northern Ireland.

Please note the Pensions Authority cannot provide employer sponsorship for employment permit purposes.

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