Client Account Administrator

About the Company:

Join Optimum Results Ltd, a leading international training and consultancy company with a legacy of 27+ years of excellence. Our unwavering commitment to elevating businesses through innovative Management and Staff Skills Development has solidified us as global leaders. We craft tailored training programs that transcend expectations, fuelling professional advancement and organisational success. Adding to our prowess, we also have our own cutting-edge cloud-based learning platform which helps companies revolutionise their staff training, www.seamscloud.com.

As we continue to expand, we are seeking a Client Account Administrator to join our dynamic team.

As Client Account Administrator you will play a fundamental role in two key areas:

• Co-ordination, management, and administration of all training programmes: whereby you will manage all admin duties for current training programme and relationships with clients to ensure the smooth running of all online and onsite daily training programmes.
• Achieving our growth objectives and customer acquisition through new business development.

We are a ‘Care Value’ organisation, with a culture of talent development where we constantly create opportunities for you to learn, grow and feel empowered to realise your full potential and develop your career.

This position could be suited to a graduate (or graduated in the past 4 years), but is not essential. The successful graduate will be given a mentor and guidance to allow them to learn and grow within the role and business.

What You’ll Do: A Client Account Administrator will be responsible for:

Training Program Coordination:

• Collaborate with the Training Programme Director to comprehend and align with client requirements for each Training Programme.
• Oversee the seamless execution of both online and classroom Training Programmes.
• Manage administrative tasks for ongoing training initiatives, including maintaining the “Training Programmes Calendar” and coordinating trainer schedules.
• Facilitate communication between trainers and clients, ensuring efficient correspondence and timely delivery of materials.
• Support participants and clients via our Help Desk service, ensuring a smooth training experience.
• Contribute to client review meetings, showcasing dedication to exceptional service.

Business Development:

• Source potential clients and sales leads working in conjunction with our marketing department which includes inbound lead follow-up and outbound cold calls and direct marketing campaigns.
• Research accounts, identify key players and generate interest maintain.
• Manage, maintain and update the customer database, ensuring accurate and up-to-date information.
• Collaborate with the marketing department to develop relevant marketing materials.

Sales Support and Documentation:

• Follow up on proposals and document interactions in CRM system to drive sales closure.
• Assist in compiling detailed, innovative proposals, reflecting a thorough understanding of client needs.
• Contribute to the compilation of comprehensive Tender Response Documents.
• Collaborate closely with the line manager to ensure proposals and responses meet high standards of quality and accuracy.

Role Requirements:·

• Relevant Experience: A proven track record (ideally 2 – 3 years) in roles encompassing office
• administration and project management.
• Administrative Expertise: Proficient in Administration and Project Management.
• Communication Proficiency: Strong verbal and written communication skills.
• Effective Multitasking: Skilful at multitasking and exceptional organizational skills.
• Business Development: New business development & customer acquisition experience.
• Training Services Exposure: Familiarity with training services an advantage (not required).
• Initiative and Innovation: Proactive, idea-driven, and independent initiative.
• Professional Demeanour: Presents a professional and friendly manner.
• Collaborative Team Player: Strong teamwork and ability to work independently.
• Time Management: Excellent time-management and organizational skills.
• Microsoft Office Proficiency: Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.

Personal Qualities:

• Collaborative Team Player: Effective in both team and independent settings.
• Keen Eye for Detail: Meticulous and thorough.
• Commitment to Excellence: Consistently delivers high-quality work.
• Deadline Oriented: Reliable with time-sensitive tasks and deadlines.
• Masterful Time Management: Skilfully handles multiple tasks at once.
• Ambitious Innovator: Forward-thinking and creative problem solver.
• Confident and Professional: Poised and respectful in all interactions.
• Unwavering Dedication: Committed and dedicated to success.

Benefits:

•Flexibility: Flexible working hours and flexible breaks.

•Hybrid Working: Available post-probation.

•Values-Driven: Embrace a ‘Care Value’ culture.

•Performance Bonuses: Quarterly performance-based bonus.

•Convenient Parking: On-site parking facilities.

•Growth Pathways: Internal promotions and skill-enhancing programs.

•Learning & Development: Diverse development opportunities

•Recreational Activities: Team and recreational activities.

Additional Perks: Smart/casual dress code, early finish time on Fridays and kitchen facilities.

Optimum Results is an equal opportunities employer and values diversity in our workforce.