Ensuring that data quality is maintained to a high standard
Survey Coordinators should ensure that the prescribed sample size for the designated area is achieved and that non-response is kept to a minimum. They should also ensure that the data is collected in the prescribed manner and that the quality of this data is maintained by carrying out regular checks on the data collected as defined by HQ. The Coordinator should also work pro-actively with their Interviewers to encourage reluctant respondents to participate with relevant surveys.
Liaison with headquarters
As Coordinators may work offsite from CSO headquarters, Coordinators should be in regular contact with headquarters. This includes interaction by e-mail and phone contact, together with regular Co-Ordinator group meetings. Coordinators are expected to be pro- active and enthusiastic in relation to suggestions for survey improvements and implementation of same.
Adherence to deadlines
Specified deadlines will be applied to data and administrative returns. These deadlines may change from time to time depending on work requirements. Coordinators are expected to meet any specified deadlines and ensure that their Interviewers also comply with these deadlines.
Management of Change
Modes of data collection are constantly being updated. Coordinators are expected to keep abreast of such changes and to assist in the implementation of change as required.
Partake in training as required.
Management of the data collection team
This role involves ensuring that the work returned by the Survey Interviewers (up to 12 Survey Interviewers on a team) in a designated area is of the highest standard. Responsibilities include ensuring that specific deadlines are met, staff are motivated, and the work of the Survey Interviewers is carried out in the most effective and cost-efficient manner. Other duties include involvement in the recruitment and delivery of training to Interviewers in a designated area. The Survey Coordinator must also ensure that ongoing training needs are met and that all Interviewers are fully trained to carry out the duties assigned to them.
To be eligible for consideration candidates must:
- have fluent English, both written and spoken;
- have excellent communication skills with experience of personal interaction with the public, preferably through face-to-face interviewing or related work;
- have proven experience of staff management preferably in an off-site capacity and the organisation of work for groups in the recent past, i.e. within the past three years;
- proven ability for achieving work of high quality demonstrating a concern for achieving this;
- ability to monitor work output, ensuring good quality and targets of the Office are met which would lead to improving response rates;
- demonstrate high level of managerial skills with particular emphasis on leading and successfully delivering change in work practices;be a self-starter with the ability to work on own initiative and ability to meet tight deadlines;
- be enthusiastic about the job and have given some thought about how potential difficulties might be overcome;
- have experience of computer hardware, be computer literate including familiarity with Microsoft packages;
- Be available to work flexible hours including evenings and weekends, in order to support a team of Survey Interviewers
- have successfully completed the Leaving Certificate examination or equivalent;
- hold a current full clean driving licence and have the full-time use of a car;
- have a clear understanding of the work of the CSO;
Additional qualifications in People Management or related area. Fluency in Irish is desirable but not a requirement.