Clerical Officer

About CORU

CORU regulates Health & Social Care Professionals. Our role is to protect the public by promoting high standards of professional conduct, education, training and competence through statutory registration of health and social care professionals. CORU was set up under the Health and Social Care Professionals Act 2005. It comprises the Health and Social Care Professionals Council and individual registration boards, one for each profession named in the Act.

The designated professions under the Act are clinical biochemists, counsellors, dietitians, dispensing opticians, medical scientists, occupational therapists, optometrists, orthoptists, physical therapists, physiotherapists, podiatrists, psychologists, psychotherapists, radiation therapists, radiographers, social care workers, social workers and speech and language therapists. In the future, the Minister for Health may add other professions to be regulated by CORU.

Data Protection

CORU will process any personal data provided by you in connection with an application for this role in accordance with the General Data Protection Regulation and the Data Protection Acts 2018. The data will be kept for no longer that is necessary for the purposes for which that data are processed, and it shall be kept in a manner that ensure appropriate security of the data including the unauthorised or unlawful processing of data.

If your application is successful for this role, then your personal data will continue to be processed in accordance for the specified reason of the vacancy that you have applied to, and your data will not be held longer than is necessary. If your application is successful and you accept an offer of employment with CORU, then your personal data will continue to be processed in accordance with CORU personnel file management policy.

CORU may disclose the data that you provided on the application form to external sources for the following reasons; where there is an external assessor assisting in the shortlisting or during interviews to the post which you have applied, and to internal and external auditors.

Job Purpose

The Clerical Officer, reporting to the Executive Officer and Higher Executive Officer/Manager, will be responsible for providing support in an administrative area within CORU.

Key Activities

• General administration including telephone cover, emails, post.
• Verify and process applications, including tracking and management of deadlines.
• Maintain all applicant filing/records management systems and database records in accordance with recognition processes.
• Use of the Internal Market System, Keeping Passport System and any other system the organisation may use for verification and checking purposes.
• Provide administrative support for assessment of applications, including identifying and scheduling Assessors’ training, interviews and meetings, preparing files and dealing with assessor queries.
• Provide general secretarial/administrative support to include; drafting general correspondence, preparing reports, spreadsheets, database reports and any other information as required.
• Ensure applications for CORU are processed in a timely fashion and within the statutory time limits.
• Ensure Data Protection requirements are met through excellent administration.
• Provide administrative support, including the preparation of minutes, meeting packs and reports on applicant files.
• Presentation of Assessor reports at Registration Board meetings.
• Deal with routine queries and complaints whilst providing quality customer service.
• Proactively identify new methods to make daily operations and processes more efficient and robust.
• Schedule and service meetings and organise room bookings as required.
• Assist in production of Annual Reports, corporate plans, policies and other corporate publications.
• Provide assistance as required with events including preparation of correspondence, notifications, publications and promotional materials.
• Participate fully in any cross functional training initiatives from time to time.
• Represent CORU in a professional manner at all times.

Essential Qualifications and Experience

• A minimum of two years’ relevant administrative experience is essential.
• Educated to leaving certificate level (or equivalent) with a further relevant qualification.

Essential Skills and Characteristics

• Excellent attention to detail.
• Excellent interpersonal and communication skills.
• Ability to effectively manage and prioritise workloads.
• Proven organisational skills and ability to work accurately within tight deadlines.
• Adaptability and flexibility are important.
• Demonstrable customer service skills.
• Ability to work with confidentiality and discretion to a high degree is expected.
• PC proficiency is vital.
• A thorough knowledge and understanding of office processes and equipment is important.

Desirable Criteria

• Knowledge of CORU and our work.
• Experience working for a similar organisation

Recruitment Process

Candidates will be notified of the outcome of interview up to 5 working days following the day of interviews, with the first day considered as the day after interviews. It is expected that remote interviews for this role will take place in September 2022. Please note that interviews are taking place remotely, and there may be additional rounds of interview required. A panel may be formed from this role. This job description is intended as a basic guide to the scope and responsibilities of the position; it is subject to regular review and amendment as necessary.