Brenda Quadros
About Me
Education
Anhembi Morumbi University 2012 – 2015
Bachelor of Hospitality and Management
Work & Experience
October 2012 - December 2013
Food and Beverage Manager Assistant
• Support and helping food and beverage manager through the office service • Getting international calls from customers and explain with details all the services offered from the hotel restaurants • Created excel spreadsheets to track customer service in all the restaurants • Following procedures according to a five-star service • Organizing data for business planning and customer service purpose
March 2014 - December 2015
V.I.P Hospitality Guest Relation
• Getting call from hospitalized patients and solving their problems by phone or face to face • Streamline procedures schedules and appointments by e-mail and phone for VIP patients • Achieve targets relating to excellent service give to patient and family • Resolving unexpecting problems and not disappoint the patient with that
September 2016 - November 2017
Waitress/Floor Supervisor
• Capable to resolve team conflict • Welcoming all customer from a different location and give them an especial service • Having a clear speaking to explain all the service that we offer
October 2017 - July 2018
Waitress
• Maintained a high tip average thanks to consistent customer satisfaction • Offering service beyond expectations and always surprising the customer • Even under pressure continuous with an exceptional five-star service • Getting room calls and respond quickly to request, resulting in customer satisfaction
August 2018 - July 2020
Sales Assistant/Barista
• Welcoming all customers and give them an exceptional service • Resolving unexpecting problems • Knowing what they want and how they want, always put them as priority
August 2020 - Until Now
Store Manager
• Keep all procedures with a high standard service • Dealing with unexpecting problems with staff/customers • Achieving sales targets and boosting profits
