About Me
Education
1. Technical School Tesla, Zagreb Croatia 2001-2005
High school education
Skills
Customer Service
Customer Service Experience
Direct Sale
Problem Solving
Communication
Product Knowledge
Brand Management
Multi-cultural Team Management
Multi-cultural Environment
Creative Problem Solving
Microsoft Word
Microsoft Excel
Micros Fidelio
Microsoft Access
Leadership
Team Work
Time Management
Public Speaking
Analytical Skills
Sales
Sales Operations
Awards
2020
Supervisor of the month
Awarded for having most overtime hours worked, exemplary team management and team work achievements for Samsung Electronics USA E-Commerce Shop. Achieved multiple recognitions from my management team on monthly basis.
2013-2019
Manager of the year
Won numerous recognitions on regular basis, working in hospitality industry and dealing with 5000 passengers and 1800 crew members as a one-man department. I've contracted / outsourced crew members from other departments that had to be trained to represent the brand I was selling and to achieve Quality of Service and sales targets. Generated over $150k USD income on a weekly basis and achieved overall 15-25% sales growth.
