Daniel Ruiz Piñero
About Me
Hospitality specialist with 2 years of success in customer satisfaction through personable reservation services and attendance to guests’ needs. Specifically focused on the business tourist and also the leisure ones. I consider myself as a friendly person with good communications skills. Adaptable with an hability to work independently and also as a part of a team.
Education
Universidad de Alicante (Spain) 2018
Tourism management
Work & Experience
October 1, 2018 - October 1, 2019
Front desk agent
- Check-in/check out hotel guests courtesly and efficiently, process all payments and provide information and assistance to all guests and visitors - Anticipate guests needs and respond promptly and dealing with complains. - Maintain cleanliness and organisation of assigned work areas. - Reservations agent tasks (dealing with bookings and Revenue Management). - Answer department telephone using correct greating and telephone etiquette. - Answer email request. - Night audit - Confirm reservations in sistem and review all noted information.
February 1, 2016 - May 31, 2017
Front desk agent
- Check-in/check out hotel guests courtesly and efficiently, provide information and assistance to all guests and visitors - Accounting functions such as billing and auditing. - Promoted positive guest relations to all individuals approaching the Front Desk. - Maintain cleanliness and organisation of assigned work areas. - Setting up events rooms. - Answer department telephone using correct greating and telephone etiquette. - Answer email request. - Oversaw guest registration, reservations, and other duties with a focus in quality and courtesy.
